Support
Email support@portward.ai or admin@portward.ai. Both reach the same inbox. To report a security problem, write to security@portward.ai. That address reaches the same inbox.
We answer on US business days. We don’t promise a response time.
What to send
Section titled “What to send”- Which install you have (AWS, Azure, Google Cloud or your own server) and the version
/healthshows. - The step you were on, and what the screen or the log said.
- On your own server or Azure, the output of the gateway’s check,
doctor(Troubleshooting says how to run it). On AWS, the stack’s status reason and the log lines around the problem. On Google Cloud, the serial console lines startingportward:.
What never to send
Section titled “What never to send”- Your license key (
pwlic_…), the gateway key, your sign-in app’s client secret, or any password. - Rows from your data, or values from it.
doctoroutput and the gateway’s logs never contain row values. The logs name people by their sign-in id.